Terms & Conditions

1. These Terms and Conditions

These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.
We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date posted at bottom of this page). Please read the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.

2. Our Contract

You will have an opportunity to check and correct any input errors in your order up until you submit your order (by clicking the Confirm Order button on the Order Confirmation page).
After submitting an order to us we will give you an Order Reference Number and details of the products you have ordered. We will send these details to you in an e-mail (our first e-mail). Please note that this e-mail is an acknowledgement, not acceptance of your order.
Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you a second e-mail, which will contain details of how we will deliver your products to you.
We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.
We will then send you a third e-mail confirming the despatch of your order.

3. Prices and Payment

All prices and charges on this site are shown in UK pounds sterling. Prices shown on Product Pages are including VAT. and including delivery charges (for details see ‘Delivery’ below).
The total cost of your order will be the price of the products you order, including VAT at the current rate. All these will be set out clearly in your Shopping Basket before you submit your order.
Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If an item becomes unavailable we may offer you an alternative.
We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.

4. Delivery

All deliveries must be signed for by the contact person whom you have provided on your order. (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

5. Delivery Charges

Effective from 1st January 2007 we are offering free* delivery on all items ordered through our website. (* Applies to UK Mainland deliveries only).

6. How we Deliver

All our sunglasses and eyewear products are delivered by national Royal Mail Special Delivery.

7. Delivery Times

Delivery times are calculated in working days - i.e. Monday to Friday inclusive. If you order after 3.00pm, please calculate your delivery time as if your order had been placed the following working day. In the case of bank holidays and just before Christmas, please allow an extra two working days.
Royal Mail Special Deliveries will arrive within 3-5 Working Days of placing your order. Please allow for delays over public holiday periods.
All deliveries must be signed for.
We will make every effort to deliver on one of the preferred dates and slots you specify when you order. We will contact you beforehand to confirm the delivery date and, if possible, an am or pm delivery slot. This will usually be in our third e-mail to you.
IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

8. Missing, Damaged or Incorrect Orders

We try very hard to ensure that you receive your order in pristine condition. In the unlikely event that a product arrives damaged or faulty, please follow the instructions in the delivery documents.

10. This Website

We, our group companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all published material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

11. General

These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
Your data protection rights are set out in our Privacy Policy.
Additional terms and conditions may apply for prize competitions, pre-release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.
These terms and conditions only cover the GlamourSunglasses.co.uk website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

GlamourSunglasses.co.uk


Returns Policy

Returning an item:

Damage
In the unlikely event you should receive your goods damaged we will arrange a replacement item for you. It is your responsibility to notify us within 72 hours of receipt that an item has been received damaged (please see risk below).

Risk
As soon as we have delivered the products to your door you, the customer, are responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.

Incorrect/ Non delivery
If you receive incorrect goods it is your responsibility to notify us within 72 hours of receipt at which point we will make the necessary arrangements.
We can only accept liability for non-deliveries if we are notified within 3 days of the advised/anticipated delivery date.

No Fault Returns
Consumers are entitled to withdraw from this contract within seven days of receiving your goods. Should you wish to take up this option, and return the goods to us, contact our returns/service department and obtain a returns authorisation number. This number will be valid for fourteen days and must be clearly displayed along with your name and address details on all returned goods. Returns made outside this 14 days will not be accepted. Before you return the goods at your own cost and risk, it is your responsibility to ensure that the goods are unused and in "as new" condition. They must also be adequately packed, in their original packaging and complete with all manuals and accessories. Goods received back that are not in "as new" condition will be returned to you, at your cost. All returns are subject to a re-stocking fee of 25% of the original selling price. Monies will only be refunded once we have received and checked the returned goods. Any money due will be credited within 30 days. An administration charge of 5% of the selling price will apply to all non-faulty returns.

Faulty Returns
Products delivered which are faulty upon arrival should be notified within 7 days from the delivery date. We will arrange the uplift of the goods. Upon receipt and confirmation of the fault you will be offered either a replacement, a repair or full refund, providing the item is complete with all accessories and in its original box and packaging. If the product is not deemed faulty the goods will be returned to you. You will be liable for both the uplift and return carriage charge. This returns policy does not affect the buyers statutory rights.

If there is anything further we can assist you with, please feel free to contact us.


Document Last Updated: 29 January 2007
GlamourSunglasses.co.uk